Mental health is just as important as physical health, yet it often goes unnoticed until it reaches a crisis point. That’s why having the tools to recognise, understand, and assist someone in mental distress can make all the difference in their journey toward recovery. As someone who recently attended the Mental Health First Aid (MHFA) course herself, Damila Salles, Communications Executive at St John Victoria, has seen firsthand how this comprehensive, two-day program equips participants with the knowledge and confidence to step in when someone is struggling with their mental health.

An Immersive Experience: Theory and Practice Combined

“The Mental Health First Aid course is unique in that it’s not just about theory or just about practice – it’s a perfect blend of both”, she says. Over the span of two full days, students explore a range of mental health conditions in depth, from anxiety and depression to more severe illnesses like schizophrenia and bipolar disorder. 

Throughout the course, they learn not only the signs and symptoms of these conditions but also the underlying causes, which is crucial for offering the most appropriate support. The facilitators use a variety of learning tools, such as case studies and group discussions, to ensure students can apply the theory to real-life situations. “By the end of the course, I felt confident in my ability to not only recognise when someone may be struggling but also to know how to intervene and offer effective support.”

Creating an In-Depth Understanding through Group Discussions

One of the most valuable aspects of the course is the group discussions. Facilitated by experienced trainers, these sessions allow students to share personal experiences and discuss the challenges they face in supporting loved ones, colleagues, or even strangers who may be struggling with mental health issues.

This collaborative environment fosters a deeper understanding of the stigma that still surrounds mental illness, as well as how to approach these sensitive topics with empathy and respect. “We explored how language, judgment, and preconceived notions can impact someone's willingness to seek help and how we, as first responders, can challenge these barriers.” Damila adds.

A recent national survey on mental health stigma and discrimination revealed that 1 in 3 individuals with recent personal experience of mental illness faced unfair treatment from family and friends, while 1 in 4 reported similar mistreatment from their spouse or partner. Discrimination in the workplace was also prevalent, with 1 in 3 respondents experiencing unfair treatment at work.

Through group discussions, students learn the importance of creating a safe, non-judgmental space for individuals to express their feelings. They also explore the ALGEE framework (Approach/ Assess, Listen, Give Support, Encourage Professional Help, and Encourage other supports), which is a structured approach to assisting someone

Hands-On Practice: Building Confidence in Real-Life Scenarios

While the theoretical knowledge is crucial, the real magic of this course is in the hands-on practice. Case studies are presented through videos, and students discuss it afterwards, enabling them to better understand what it would be like to support someone experiencing a mental health crisis. “These exercises were eye-opening and challenged us to think on our feet, whether we were dealing with someone experiencing a panic attack or someone talking about suicidal thoughts.” She explains.

The facilitators provide constructive feedback, which helps build students’ confidence and improve response techniques. “It was clear that the goal was not just to teach us the basics of mental health first aid but to help us develop a genuine compassion for those struggling, so we could respond with empathy and understanding in real-world situations.”

Supporting Someone in Need: How to Be a First Responder in Mental Health

“One of the most important takeaways from this course was learning how to assist someone in need while knowing when to refer them to professional help.” Damila says. “Mental health first aid isn’t about providing a diagnosis or attempting to fix the problem yourself; rather, it’s about offering immediate support, reducing the stigma, and connecting the individual with appropriate resources.” She continued.

The course also emphasises the importance of self-care for those providing mental health first aid. It’s essential to acknowledge your limits, set healthy boundaries, and seek support if you are feeling overwhelmed. Helping someone in a mental health crisis can be emotionally draining, and the course ensures that students are equipped to take care of their own wellbeing too.

Why Mental Health First Aid is a Game-Changer

As mental health continues to gain recognition as a crucial part of overall wellbeing, training courses like the Mental Health First Aid course offered by St John Ambulance Victoria are more important than ever. This course empowers individuals with the tools they need to offer crucial support in times of distress and helps create communities where people feel safe, heard, and supported.

Whether you're a parent, teacher, employer, or community leader, learning Mental Health First Aid can help you make a profound difference in someone's life. You don't need to be a mental health professional to make an impact – sometimes, a listening ear, a caring approach, and the right knowledge can be life-changing.

“If you’re looking to make a difference and be a part of the solution in a world where mental health challenges are more prevalent than ever, I highly recommend attending the Mental Health First Aid course. It’s an investment not only in your own personal growth but in the wellbeing of those around you.” Damila concludes.

Take Action Today

Ready to become a Mental Health First Aider? Sign up for St John Ambulance Victoria’s Mental Health First Aid course today and help create a supportive environment for those in need.