Seniors Community Care are an approved Home Care Provider, and can coordinate a package of service and supports to meet your needs.

What is a Home Care Package?

A Home Care Package is a government subsidy provided to assist you to remain living independently and safely at home.

The funding is managed by an approved Home Care Provider, who works with you to create a tailored plan that meets your specific needs.

With Home Care Packages, you have control! Through the consumer-directed care model, you decide how your funds are used, in partnership with your provider.

There are four levels of funding available, which are assigned based on your personal care needs.

Why choose us

At Seniors Community Care, we believe in giving you as much involvement in the management of your funding as you choose.

We provide personalised solutions tailored to your specific management support needs and with consideration to your preferences.

You have the flexibility to select the level of advice and service that best suits your individual circumstances and budget. The choice and control are entirely yours.

We are committed to providing full support in managing your package and will ensure regular check-ins. You will also have access to a dedicated Case Manager for advice, support, and advocacy whenever you need it.

Your journey is our priority, and we’re here to help you every step of the way.

How can Seniors Community Care be your Home Care Package provider?

If you do not currently have a Home Care Package, but require supports to remain independent at home, we can assist you in the application process.

Once you are allocated a Home Care Package, you can request Seniors Community Care as your provider by visiting the My Aged Care website.

One of our friendly and experienced Case Managers will arrange to meet with you, as well as any family or friends you wish to involve in your care, and together, we will discuss what is most important to you and how we can help you maintain your desired lifestyle. Our team will work with you to maximise your available funding by creating a tailored plan of care and support.

We will stay in regular contact and meet with you as often as required. As your needs and circumstances change, we will assist you to adjust your care plan to ensure you remain adequately supported.

Your journey toward personalised care starts here!

Do I have to pay a fee?

If you are a full pensioner, the government will contribute the allocated package amount in full. The allocated funds will include all Case Management and Package Managements fees associated with your support. You will not incur any additional fees.

For part pensioners or self-funded retirees, a contribution to the cost of your Home Care Package is required. The amount will be determined by Centrelink based on your current income and assets. If you have any questions about this process, our team is here to assist you.

How do I access a Home Care Package?

The first step in accessing a Home Care Package is to contact My Aged Care:

Telephone: 1800 400 222

Website: www.myagedcare.com.au 

My Aged Care will carry out a phone assessment of your situation and, if appropriate, they will refer you to your local aged care assessment team. This team will then contact you to arrange a suitable time to come and carry out a full assessment in your home.

Following this meeting, the assessor will make recommendations for the level of support required to meet your needs. You will then be placed on a national waiting list for allocation of a home
care package.

Once a home care package becomes available, you will receive a letter from My Aged Care advising you of this and you will then have time in which to choose a provider to manage your package.

Frequently Asked Questions (FAQ)